Case study — Recruitment Agency
Hirelane: the build that paid for itself.
Hirelane came to us as recruitment agency operators in London, UK with a problem that was costing them weekly. The program below is what moved their headline number: 3.2x candidates screened.
Fig. 01 — ATS + Comms AutomationLondon, UK
The challenge
Growth had multiplied the admin faster than the headcount: every new customer meant manual intake, manual routing, manual follow-ups — the team was drowning in logistics, not work.
Ten tools, no map: data re-typed between apps daily, each with its own truth. Errors compounded quietly until a client-facing one forced the conversation.
The approach
We mapped the operation first: every handoff, every re-typing, every spreadsheet whose real name should have been a database column. Automation targets emerged ordered by hours per week.
Workflows shipped as products: owners, runbooks, failure alerts and quarterly kill-reviews. Anything client-facing got a human checkpoint; anything internal got measured in hours returned.
AI entered where it's strong: drafts, summaries, extraction from the company's own documents — never unattended in front of a customer.
- Reporting pipeline: assemble once, read forever
- Tool consolidation with documented data terms
- Operations map with automation targets ranked by hours/week
- CRM hygiene pass: field standards and required properties
The results
They automated the work, then wrote down how to fix it without them. The anti-lock-in paperwork was unexpected and brilliant.Oliver Grant — Managing Partner, Hirelane
The gallery
Start a project
Your metric. Our move.
Fixed quotes in 48 hours. Senior team only. Zero hand-offs between disciplines.