Case study — Ticketing Platform
EventFlow: the build that paid for itself.
EventFlow came to us as ticketing platform operators in Berlin, DE with a problem that was costing them weekly. The program below is what moved their headline number: -59% ticket volume.
Fig. 01 — Support AutomationBerlin, DE
The challenge
The founder was the integrations department: five zaps lived in her head, each one a silent-failure risk the business only discovered when a customer called.
Reporting consumed a day a week assembling numbers from four systems — a day spent describing the business instead of running it.
The approach
Data hygiene came before any bot: field standards, required properties, one naming convention —two days of unglamorous work that made every subsequent automation trustworthy.
Then the leverage sequence: intake and routing automation, response-time workflows, reporting pipelines — each baselined before and measured after in the hours it returned.
The stack consolidated: fewer tools, documented data terms, and integrations that degrade loudly instead of failing silently.
- Documented workflows with owners, runbooks and failure alerts
- Lead response-time automation with human checkpoints
- RAG assistant scoped to company documents with citations
- Team training and quarterly kill-review cadence
The results
We hired nobody this year and the team is less busy than last year. That sentence was impossible before this project.Elena Marsh — Head of Digital, EventFlow
The gallery
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Your metric. Our move.
Fixed quotes in 48 hours. Senior team only. Zero hand-offs between disciplines.