Case study — Consumer Fintech
Nova Digital Bank: the build that paid for itself.
Nova Digital Bank came to us as consumer fintech operators in London, UK with a problem that was costing them weekly. The program below is what moved their headline number: -38% onboarding drop-off.
Fig. 01 — UX OverhaulLondon, UK
The challenge
The brand had grown every year except visually: five years of ad-hoc assets, three generations of 'temporary' logos in circulation, and a website no one could connect to the product's actual quality.
Sales was narrating value slide by slide because the public face wasn't doing it — a tax on every deal the team closed.
The approach
We ran identity as strategy-first: positioning workshops, audience language mapping, competitive teardown — the mark arrived only after the argument for it existed on paper.
The system shipped as usable infrastructure: tokens, type scales, layout logic, imagery rules and a component library stress-tested with their worst real content, not our best mock content.
Everything handed over with a Figma library the internal team could extend without us: named, documented and versioned like the codebase it generates.
- Accessibility pass to WCAG 2.2 AA across all core flows
- Rollout kit: email, documents, social and pitch-deck templates
- Positioning and messaging workshop with documented outcomes
- Tokenised Figma library mapped to front-end code
The results
For the first time, the website looks like the product feels. Prospects stopped underestimating us in the first call.David Lindqvist — Owner, Nova Digital Bank
The gallery
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Fixed quotes in 48 hours. Senior team only. Zero hand-offs between disciplines.