Case study — Hospitality Group
Harbor & Vine Hotels: the build that paid for itself.
Harbor & Vine Hotels came to us as hospitality group operators in Melbourne, Australia with a problem that was costing them weekly. The program below is what moved their headline number: +86% booking-engine starts.
Fig. 01 — Multi-Property BuildMelbourne, Australia
The challenge
A string of emergency patches had made the site fragile in the expensive way: nobody knew which plugin update would break checkout next, so nobody updated anything, so the hole grew.
Meanwhile competitors shipped fast invitations, modern content and sub-two-second pages. The gap wasn't aesthetic anymore; it was operational.
The approach
The work started in analytics and server logs, not moodboards: which templates carried revenue, which URLs carried links, which plugins carried logic. The rebuild was scoped from evidence.
Migration ran parallel — content, customers and order history moved behind a frozen URL map, with redirects staged and tested before cutover day, not after.
Every integration was mapped with failure modes before writing code: queues, retries and alerts where data mattered, graceful degradation where it didn't.
- 30-day post-launch stabilisation and training
- Editor block library built from the design system
- Core Web Vitals in the green on production hardware
- Integration layer with queues, retries and failure alerts
The results
The editor experience alone paid for the project — marketing stopped queuing for developers in week one.Marc Doyle — Director, Harbor & Vine Hotels
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